Manager, Key Account Manager - Tesco

Department:  Key Account Management, Damco Hong Kong, NAS
 
Reports to:  Head of Tesco Asia Key Account Management

 
Location:  Hong Kong /Shen Zhen

Main objective of this role:
·    To develop and monitor the team to deliver quality services to Tesco at all times. ·    To work with global Tesco KAM team  in developing clients' supply chain, improve supply chain's efficiency and finally deliver cost saving to Tesco ·    Grow Damco's profitability with Tesco through identify, propose and develop new business and grow existing business with Tesco ·    To implement the development projects at origin, as well as supporting/guiding the destination management teams ·    Ensure that best practices are shared internally to generate new and develop other current business Tasks and Responsibility: ·    Identify opportunities and develop commercial pipeline for new opportunities. Frequently review pipelines and follow up on progress ·    Regular contact with client to maintain & develop relationship and identify addition business, penetrate in client's organization to establish contact with logistics decision makers and influencers ·    Work with various Damco internal teams to develop and execute new development projects ·    Proactively and continuously find new ways of improving service levels and efficiencies in the day- to-day operations and drive same across origins ·    Take an active part in information sharing and take interest in developing the necessary skills and knowledge to perform at higher level ·    Run process reviews with origins and improve operational process flow across origins ·    Identify and execute tactics designed to solve specified operational problems ·    Offer solutions to directly improve the quality of the client's logistics solution

Required Job Knowledge & Competency ·    Board knowledge of Logistics & supply chain ·    Good understanding on operation and project management ·    Knowledge on NVOCC operations ·    Preferred to have Key Account Management Experience ·    Required Communication skills ·    Excellent skills in communicating, listening and advising ·    Ability to explain facts, practices, policies, etc. to both internal & external parties ·    Ability to maintain close working relationships with clients at the managerial level ·    Proactively and continuously share best practice with and across origin teams, taking a leading role in improving the origins understanding and knowledge of the client business ·    Active dialogue with clients independently Performance will be measured on: ·    Achieve Tesco growth CM1 target ·    Achieve additional new business landing Target

·    Feedback from client on relationship and communication efficiencies, as reflected in customer satisfaction survey

Learning opportunities in this role: ·    Knowledge in supply chain and retailer market ·    Project management skill ·    Manage multiple stakeholders across different locations

Specific requirements for this role:

Essential

1) Good knowledge and understanding on supply chain 2) Strong interpersonal communication skills 3) Ambitious and self-driven 4) Fluent spoken and written English 5) Analytical skills 6) Consistent ability to meet and adhere to deadlines 7) Problem solving skills and customer service skills

Contact information:

Please send your CV application to Mr. Eric Tse (ECT005); For further information please contact Ms. Iris Wang (IWA002), thank you.

With 10,800 professionals in over 300 owned offices around the world, Damco manages more than 2.5 million TEU of ocean freight and supply chain management volumes and more than 110,000 tonnes of airfreight, annually.