· To deliver volume and yield targets of his/her own while remaining focused on relationship building
- To manage sales pipeline, segmentation, and accurate forecasting
- To monitor performance against KPI and take corrective action where necessary
- To own and develop his/her allocated customers
Sales process
- Manage the selling process to external customers, including pricing contract negotiations
- Pro-actively search, qualify, develop and engage into new customer relationships
- Identify account needs, opportunities and key buying factors for existing customers, and formalize those into account plans and strategies
- Ensure full penetration into and mapping of customers organization
- Seek to continuously improve customer satisfaction
- Ensure adequate update of Maersk IT systems (MARS, INSIGHT, SCV etc) for which s/he has responsibility
- Own the overall customer relationship for existing customers, as well as potential new customers
- Establish strong, multi-level, win/win relationships with new and existing customers (including main decision makers and influencers)
- Effectively handover to Customer Service, Operations, Finance etc for terms and conditions agreed with customers in their contracts
- Actively engage Customer Service into the customer relationship to ensure customer know relevant contact points in case of service failures
- Provide service support and claims resolution for extraordinary issues
- Prospect for new accounts and opportunities
- Grows and up-sells to existing accounts, focusing on growth and profitability
- Strong ability to qualify leads
- Strong ability to develop winning customer value propositions
- Successfully manages negotiation process
- Builds strong and lasting relationships at all levels, focusing on decision makers and influencers
- Builds and maintains a strong network of customers
- Thoroughly understands customer drivers, needs and requirements
- Leverages internal and external financial data to build winning strategies and understand account economics
- Builds and executes winning account strategies
- Has good product knowledge
- Has good knowledge about market, competitor and industry trends
- Individual OY
- Individual volume
- Opportunities created
- Campaign opportunities created
- Client facing activities performed
- FFE in pipeline
- Overdue opportunities
- Win rate
- Customer acquisition
- Results orientation
- ‘Hunting' sales skills
- Best practice sales processes (e.g., account planning, contract negotiations)
- Strong customer knowledge
- Good market and product knowledge
Contact information:
Any questions about this position, please contact AZH007
