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CGD Claim Coordinator,BPI, Damco Chengdu

This job is no longer available

Recruiter
Damco
Posted
22 July 2012
Location
Chengdu, P.R.C.
Sector
Jobs Ashore, Administration, Sales & Marketing
Contract Type
Permanent
Hours
Full Time
Written language of job ad
English
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Further information

Title of Position:  CGD Claim Coordinator

 

Job Grade: 48-49

 

Department: BPI, Damco Chengdu SCM

 

Reports to: Damco Chengdu Performance Sustain Team Manager

 

 

Purpose & General Responsibilities of the position:

You will act as Coordinator of Chengdu service compliance and claim to minimize the business risk by recording any service failures and assisting the team manager on building up claim awareness at branch level.

Specific Responsibilities of the position:


·         Record any service failure case by following Claim Recording Procedure. ·         Provide claim report visibility to stakeholders at different level. ·         Analyze service failure root cause and provide to-the-solution actions. ·         Provide daily support to customer service on SCM claim handling and risk prevention by coordinating between Damco and TT club for lost compensation.  ·         Act as the escalation and consultancy point for branch claim issues. ·         Arrange and conduct claim related training or workshop by various means to ensure the mindset built up across the branch.   ·         Take lead in other team responsibility (including OTI profit share, holiday arrangement…etc). ·         Provide support to BPI department and Performance Sustain team on Ad-Hoc tasks.

Measurement / success criteria of the position:

·         Timely record any service failure case and coordinate for solution seeking ·         Overall decrease on service failure amount at branch level (aligned with scorecard) ·         Efforts put on and feedback from branch on risk prevention and claim awareness build-up ·         Fulfilment on other tasks

Learning opportunities in the position:

·         Coordinating and problem solving skills through claim recording and facilitating on enhancing branch level risk prevention awareness ·         Knowledge scope expansion on maritime law ·         Communication skill through branch level activities and with different stakeholders ·         Analyzing ability for finding out service failure root cause to deploy improving actions


Specific requirements for the position:

·         Strong interpersonal skills ·         Familiar with MS tool (Excel and Power point preferred) ·         Fluent written and spoken English
  • Good data quality
  • Proactive and positive attitude
  • Self-driving and self-motivating
  • Customer Service background and be familiar with Damco operating process
  • Superior communications skills to work with stakeholders at different level
  • Experience with claim handling and solving, and knowledge on maritime law is preferred


    • Contact information:


    Any interested party please feel free to contact hiring manager AJZ002

    Please indicate in your application that you have found this job at JOB2SEA Apply now (this will open in a new window)

    Damco

    With 10,800 professionals in over 300 owned offices around the world, Damco manages more than 2.5 million TEU of ocean freight and supply chain management volumes and more than 110,000 tonnes of airfreight, annually.