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Customer Service Manager (Davao) for Maersk-Filipinas Inc.

This job is no longer available

Recruiter
Maersk Filipinas Inc.
Posted
06 March 2012
Location
Pasay City, Philippines
Sector
Jobs Ashore, Administration, Technical
Contract Type
Permanent
Hours
Full Time
Written language of job ad
English
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Further information

Role Overview:                                                                                                                                 •        Reports directly to the Cluster/Country Customer Service Manager •        Supervise and optimize the CS teams in Davao and General Santos and ensure customer loyalty through the most efficient process execution                         •        To manage and improve the processes executed by the customer service teams and that a good customer experience is delivered

•        Motivate, train and develop the branch CS team to be capable of handling all customer service related activities in the most optimal manner           

Job Responsibilities:                                                                                                                                                      

·         Continuously monitor team performance against established KPIs and other targets and intended customer experience        

·         Drive continuous improvement of the process performance and team efficiency by use of visual management systems

·         Be the first point of escalation for any problems or issues encountered by any member of the team

·         Ensure that the assigned customer service team attends to client enquiries about ML product, services and processes

·         Actively form part of the customer service management team, sharing views, ideas and experiences on how to further improve both team and departmental performance                       

Minimum Job Requirement:                                                                                                                                                      

•        Bachelor's/College Degree, any field      

•        At least 4 years of people management experience

•        Customer Service background preferred                             

•        Position is based in Davao City, Philippines

        


Contact information:


Interested applicants may submit their resumes to PHIHRDREC@maersk.com. Please note that only shortlisted candidates will be notified.

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Maersk Filipinas Inc.

Maersk-Filipinas started as an agency in 1931 and was initially handled by Compania General de Tobacos de Filipinas. It has expanded over the years.