Customer Service Marmara Region Export/Import Agent
Job title:
Customer Service Marmara Region Export/Import Agent
We Offer
• Internal shipping & logistics
• Enhanced communication skills with both internal and external customers
• Improved ability on creative problem solving through handling commercial issues
• Teamwork and general individual development.
Key Responsibilities
Job Overview, Purpose and Summary
The role of the export customer service representative is to take full responsibility for customer experience by managing the end-to-end shipment process in compliance with all company procedures and regulatory requirements.
Key Responsibilities
• Act as a primary point of contact for customers be the Customer advocate internally in Maersk Line.
• Be fully responsible for customer satisfaction, own, manage all customer facing activities.
• As part of Commercial Intelligence - build strong relationships with customers, gain an understanding for their business, service needs, drivers and desires and leverage this to engage in discussions about new business opportunities and competitor/market intelligence.
• Ensure smooth execution of the whole shipment lifecycle, by working closely with customers and internal support groups to achieve customer satisfaction goals through pro-active resolution handling and Issue resolution ownership.
• Understand claims policy and its impact on company assets and guide customers best possible through any potential claim situation
• Understand and be familiar with local KPIs and act in line with set targets. Drive continuous improvements opportunities.
• Work actively with other departments and our shared service centre in Pune, as and when required.
• Monitor agreed service levels, and identify root cause when targets are not met, advise management of potential service failures and / or trends.
• To always behave in a manner consistent with and loyal to the A.P. Moller – Maersk values.
Suggested Key Metrics (KPIs)
• Customer Satisfaction Survey (
• Internal shipping & logistics
• Enhanced communication skills with both internal and external customers
• Improved ability on creative problem solving through handling commercial issues
• Teamwork and general individual development.
Key Responsibilities
Job Overview, Purpose and Summary
The role of the export customer service representative is to take full responsibility for customer experience by managing the end-to-end shipment process in compliance with all company procedures and regulatory requirements.
Key Responsibilities
• Act as a primary point of contact for customers be the Customer advocate internally in Maersk Line.
• Be fully responsible for customer satisfaction, own, manage all customer facing activities.
• As part of Commercial Intelligence - build strong relationships with customers, gain an understanding for their business, service needs, drivers and desires and leverage this to engage in discussions about new business opportunities and competitor/market intelligence.
• Ensure smooth execution of the whole shipment lifecycle, by working closely with customers and internal support groups to achieve customer satisfaction goals through pro-active resolution handling and Issue resolution ownership.
• Understand claims policy and its impact on company assets and guide customers best possible through any potential claim situation
• Understand and be familiar with local KPIs and act in line with set targets. Drive continuous improvements opportunities.
• Work actively with other departments and our shared service centre in Pune, as and when required.
• Monitor agreed service levels, and identify root cause when targets are not met, advise management of potential service failures and / or trends.
• To always behave in a manner consistent with and loyal to the A.P. Moller – Maersk values.
Suggested Key Metrics (KPIs)
• Customer Satisfaction Survey (
Sector:
HSE & Quality
Contract Type:
Permanent
Hours:
Full Time
Application method:
candidate to apply via our website
This Job Expired
Dates:
Published On 28-05-2015