Customer Care Partner (MCC Transport Thailand)
Job title:
Customer Care Partner (MCC Transport Thailand)
We Offer
An excellent job opportunity in MCC transport, the fast - growing Intra-Asia shipping liner.
Key Responsibilities
• Take ownership for business issues encountered by customer and act as a primary point of contact, be the Customer advocate internally.
• Handle and resolve customer complaints with relevant desks to improve customer experience.
• Identify and analyze root causes for issues escalated by customers and identify means for preventing future occurrence.
• Guide new and returning customers with end-to-end shipping services through the on-boarding program for import shipments.
• Support customer on E-commerce channels and applications leading to the improvements of customer felt turn-time.
• Engage customers in performance reviews to discuss agreed performance standards and expectations with objective to continuously do even better for them.
• Build and manage (internal/external) customer relationships through regular interaction and collaboration
• As part of Commercial Intelligence - build strong relationships with customers, gain an understanding for their businesses, service needs, drivers and desires and leverage this to engage in discussions about new business opportunities and competitor/market intelligence.
• Pro-active communication to customers on status of their shipments and pre-empt issues before they become problems for the customers.
• Ask for more business opportunities from customers.
• Understand and be familiar with local KPIs and act in line with set targets. Drive continuous improvements opportunities.
Who we are looking for
An energetic talent who will grow along with the company, possessing qualifications below:
• THai Nationality
• Bachelor’s Degree in any field.
• 1 – 2 years experience in Customer Service fields
• Good communication in English language
• Experience in Import and Export Shipping
An excellent job opportunity in MCC transport, the fast - growing Intra-Asia shipping liner.
Key Responsibilities
• Take ownership for business issues encountered by customer and act as a primary point of contact, be the Customer advocate internally.
• Handle and resolve customer complaints with relevant desks to improve customer experience.
• Identify and analyze root causes for issues escalated by customers and identify means for preventing future occurrence.
• Guide new and returning customers with end-to-end shipping services through the on-boarding program for import shipments.
• Support customer on E-commerce channels and applications leading to the improvements of customer felt turn-time.
• Engage customers in performance reviews to discuss agreed performance standards and expectations with objective to continuously do even better for them.
• Build and manage (internal/external) customer relationships through regular interaction and collaboration
• As part of Commercial Intelligence - build strong relationships with customers, gain an understanding for their businesses, service needs, drivers and desires and leverage this to engage in discussions about new business opportunities and competitor/market intelligence.
• Pro-active communication to customers on status of their shipments and pre-empt issues before they become problems for the customers.
• Ask for more business opportunities from customers.
• Understand and be familiar with local KPIs and act in line with set targets. Drive continuous improvements opportunities.
Who we are looking for
An energetic talent who will grow along with the company, possessing qualifications below:
• THai Nationality
• Bachelor’s Degree in any field.
• 1 – 2 years experience in Customer Service fields
• Good communication in English language
• Experience in Import and Export Shipping
Contract Type:
Permanent
Hours:
Full Time
Application method:
candidate to apply via our website
This Job Expired
Dates:
Published On 28-05-2015