Intercruises has offices located worldwide, with our head office in the port of Barcelona. There are over 300 full time employees, however on a peak day we will deploy and manage over 1200 customer service staff.
Today we continually look to expand through organic growth and strategic acquisitions, making our services available in a greater number of current, new and emerging destinations worldwide. Crucial to expansion is maintaining the service excellence that has been fundamental to our success. Currently we have a global reach extending to over 300 ports.
Vision To be the world’s leading provider of shoreside & port services.
Mission To deliver extraordinary value and grow sales in multiple channels by leveraging our global resources, applying our local teams’ expertise and embracing market-leading technology to provide high quality and innovative products & services for cruise guests, ships and crew.
Core valuesPassionate about service
Intercruises continually strives for service excellence, setting industry benchmarks to ensure we always exceed expectations.
Dedicated to clients
Our clients come first. We tailor our offerings to fulfil our clients’ needs, going above and beyond the call of duty on a regular basis to guarantee complete client satisfaction.
Consistent in service delivery
We deliver quality worldwide. As a global company we have implemented quality assurance initiatives to ensure that clients constantly receive the same service excellence and that all staff consistently operate to the same high standards.
Entrepreneurial spirit created Intercruises and this mentality has become part of our culture. We are driven to succeed as a business, ensuring increased profitability and year on year growth, while upholding the standards and value of our offering to our clients and their guests.
Responsible and forward thinking as industry leaders
- As a multinational business we respect all cultures and their traditions.
- As an industry leader we implement and promote the use of sustainable ways of working.
- As a worldwide team we empower our team members to develop professionally and succeed in their work.
- As Intercruises our integrity ensures we uphold these promises.